French Speaking Customer Service Coordinator

Posted 26 October by French Selection UK

French Speaking Customer Service Coordinator
Customer Service, Inbound Call, Customer Care, Advisor, Inbound Call Centre, Customer Support, French Speaking, Coordination, Administration, Sales, inside sales, Sales support, Key Account, Export coordination, international Customer service
Salary: up to £23,000 pa DOE
Location: Bolton
At commutable distance from Manchester, Bury, Rochdale, Blackburn, Preston, Wigan, Burnley, Stockport

Please visit the French Selection UK website, vacancies section, search job reference: Ref: 721FA
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a British company - leaders in their field

Main duties:
First point of contact for customers, delivering a high customer experience to gain new business, maintain current business and support the continuous growth of the business.

The Role:
- To create & maintain a strong relationship with new & existing clients
- To create & maintain information on the company database.
- To manage large amounts of incoming calls
- To recommend potential products or services to management by collecting customer information
- To resolve product or service problems by clarifying the customer's complaint
- To check all of the relevant information (credit, delivery details, price, quantity, etc...) and process orders
- To ensure that all customers enquiries are dealt with in a timely manner
- To coordinate with and support other departments
- To issue reports as and when needed for management, clients and the team
- To work as part of a team and autonomously at times

The Candidate:
- Fluent in French (written & spoken) in addition to English - Essential
- Previous experience working in a similar role (Customer Service/Sales Administration/ Pre-Sales)
- Excellent communication & interpersonal skills
- Confident, proactive & dynamic
- Computer literate (excel/MS Office…)
- Able to work to tight deadlines and prioritise in a fast paced environment
- Creative person, able to provide new solutions/ideas
- Additional languages are advantageous

The Salary:
up to £23,000 pa DOE

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom

Required skills

  • Customer Service
  • French
  • Pre-sales
  • Sales Administration
  • Coordinators

Application questions

Are you fluent in English (written and spoken)?
Are you fluent in French (written and spoken)?
Do you have previous experience working in a similar role?

Reference: 40846727

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