French Speaking Customer Service Agent - 30 hours

Posted 22 September by Pyramid Recruitment Services

Our client is a real local success story expanding considerably and establishing it’s self as a leading ecommerce retailer. As part of their ever growing customer service team they are looking to hire a customer service agent who is fluent in French on a permanent basis, 30 hours per week.

The Role:

  • Maintaining telephone cover throughout the working day responding to customers by phone or email
  • Keeping ticket management system up to date
  • Liaising with couriers on all outstanding issues and claims
  • Liaising with finance for all payment and refund issues
  • Management of returns
  • Liaising with warehouse on daily shipment status

The Person:

  • Have a passion for learning new skills and engaging with customers
  • Fluent in French and English both written and spoken
  • Good writing skills and reasonable maths
  • Ability to work on own queries and keep customer response times within target
  • Good knowledge of Word, Excel and Outlook

The Benefits:

  • Fantastic working environment
  • The chance to be part of an award winning company
  • 30 hours per week
  • Free Parking
  • £8.50ph
  • Colchester
  • Permanent

At Pyramid Recruitment we would love to provide feedback to every applicant that submits an application to our advert, however this is not always achievable due to the high volumes of applications we receive. We kindly ask that if you have not heard back from us within five days of submitting an application to note your application, on this occasion, has not been successful. Pyramid Recruitment Services ltd are acting as an employment agency for the advertised role. The Pyramid team of consultants are all experts in their field of recruitment, these include, but not exclusively, engineering, back office staff, management, sales and temporary staffing solutions. The Pyramid team has a number of years’ experience helping find the right positions for their candidates and the right people for their clients. The consultants are all passionate about delivering a professional and efficient service. With a centrally located office in Colchester we are well equipped to assist with staffing requirements (both temporary and permanent) throughout Essex and Suffolk, across a wide range of sectors.

Required skills

  • Customer Service
  • French

Reference: 33378179

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