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French Speaking Customer Service Advisor

Posted 6 April by Hays Specialist Recruitment Limited Easy Apply Ended

A French Speaking Customer Service Advisor in a growing firm. Oxford, £21k.

Your new company
This globally recognised firm consults HR professionals on a multitude of products and services that they provide in order to help organisations address their business challenges. Operating on a global scale, this organisation is passionate about providing a bespoke service which delivers long term results that have a real business impact. Due to success and market growth, a permanent French Speaking Customer Service Advisor is needed to work in the UK business.

Your new role
You will be based within the UK office and will work on behalf of the French business. You will be maintaining and developing relationships with existing and new clients and will qualify and record client activity/buying behaviour, whilst also ensuring you making a record of leads. You'll also understand fully clients' needs in order to provide a tailored service and product which suits them best. From this you will take note of client feedback whether that be positive or negative and pass this onto your manager - this will enable you to enhance ways of improving the service delivery.

What you'll need to succeed
You will be fluent in French (written & spoken) and have experience in customer service in a commercial environment. You will need to be flexible on starting and finishing times as these will vary between 8:00 and 18:00. Experience in a business to business sales environment would be desirable and any work in a telephone based environment. Your attention to detail will be second to none as will your communication, questioning and listening skills. You will be a confident self-starter who is able to prioritise a heavy workload whilst also working collaboratively with your Manager. Good working knowledge of Microsoft Office and specifically Microsoft Excel is essential.

What you'll get in return
You'll be offered £21k alongside a very generous benefits package. This will include 25 days paid holiday plus up to 5 days of unpaid leave. You'll be offered free individual private health or dental cover and a pension scheme to name a few. You'll enjoy an exciting and creative environment with modern tools and technology. There is also onsite parking.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 34850882

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