Start date: March 5th 2018
Hours: Shifts Monday- Friday 07:00-19:00 / 08:00- 16:30 (37.5 hours per week)
Pay Rate: £10.00 per hour
You must speak fluent French to apply
We are looking for the very best customer service talent to match our customer's expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we’ll teach you the rest!
This role consists of resolving customer enquiries on behalf of Bosch Power Tools via telephone and email. We are currently recruiting for positions within our Inbound team.
Your main duties:
Answer inbound contacts from Customers regarding technical information and orders in French.
Answer inbound contacts from Sales Representatives with requests for prices, delivery dates and information regarding sales campaigns or customers
General contacts and enquiries regarding information on products, accessories and applications.
Processing complaints, returns and credits.
Dealing with Carrier issues.
Logging information into Customer Relationship Management System.
Consistently achieve call quality score goals to meet client and customer satisfaction goals.
Answer & follow up of consumer enquiries
Other duties as assigned.
Excellent communication (verbal and written).
Excellent customer service.
Basic computer skills (e.g. hardware, operating systems, internet).
Technical knowledge and experience with power tools desirable.
Problem Solving/solution driven
Loyalty and empathy
If you want to work for a leading global organisation, with some of the most famous and international brands in a dynamic, fun and multi-cultural environment, then we want to hear from you. We have some great opportunities at our flagship site in South West London, just 25 minutes from Waterloo - our offices are located 3 minutes’ walk from Kingston station.
We provide more than just a place to work, with incentives and regular staff and community events to involve all. We also run a development programme available to our most ambitious and hardworking agents after successful completion of 6 months’ probation. That will allow you to acquire and develop your skills to support your career aspirations.
We are committed to providing our staff with the opportunity to grow and become experts in sectors such as Training, Operations, IT, Finance, HR and Team Leadership amongst others. A People First focus is at the heart of everything we do, and we encourage our employees to actively engage with their career.
Benefits of working for Sitel:
Free staff car park
Free Tea & Coffee
Travel Loan Ticket (after 3 months)
Pension scheme (after 12 weeks)
First class development opportunities
Discounted gym membership
Free eye test and money off glasses required for the workplace (terms and conditions apply)
Local staff discount (i.e. restaurants, pubs, hairdressers)
Monthly health and wellbeing events
Employee Assistance Programme
Opportunities to give back to local community events