French speaking 1st line IT Helpdesk

French speaking 1st line IT Helpdesk

Excellent opportunity for a French speaking 1st line IT support Specialist to join a leading and very well established and successful international company to support French speaking customers with email, calls and live chat.

Location
Hybrid role, 3 days a week in the office (South West London area)

Languages
Fluency in French is essential

Company background
Our client is a world leading and very well established manufacturing company.

Job responsibilities of the French speaking Technical Support Specialist
Your main responsibility will be to offer 1st Line technical support to French speaking customers and will include the following responsibilities:

• Handling enquiries from French speaking customers
• Dealing with 1st line technical requests via email, social media and live chat
• Resolving customer queries effectively
• Maintaining records and database
• Handling customer complaints when necessary

The successful candidate background, experiences and skills

• Fluency in French is essential
• Previous experience in technical or IT support or helpdesk or a strong interest in IT
• Excellent communication skills
• Be highly organised and a strong team player

Salary, benefits & working hours

• Basic salary of £27,500 - £29,500 + bonus (typically up to 15-20% of basic salary)
• 24 days holiday + 8 Bank Holidays,#
• Up to 10% contributory pension
• Permanent health insurance
• Life Assurance
• Gym membership (up to 50% paid for by the company)
• Life Assurance and more!

Please apply now or contact Lisa Grimes to find out more about this great opportunity!