French Quality Assessor

Posted 7 March by Berry Recruitment Easy Apply
French Quality Assessor (customer service)

Are you fluent in French and looking for full time position in Exeter? Then Berry Recruitment has a superb opportunity for you working for a unique organisation with more than 25 years' experience ensuring top quality customer satisfaction.

Working with a wide range of international and nationwide clients, you will analyse 'Customer to Client' telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training you will be confident to provide accurate and actionable feedback on client's service delivery and quality.

Duties include:
*Analysing the content of telephone interaction between customers and client contact centres in France
*Providing feedback relating to the calls, ensuring the client can deliver outstanding customer service
*Using bespoke software systems to record evaluation information
*Completing project work in a timely manner

*Fluent in French
*Very high level of written and spoken English
*Strong IT skills with the ability to pick up new systems quickly
*Previous working knowledge of a call centre environment desirable, but not essential

*£17,510 rising to £18,122 following successful completion of a 12 week probation period
*Working 37.5 hours Monday - Friday 9.00am - 17.30pm
*Onsite parking
*Situated to local amenities
*Modern working environment

If you are fluent in French and looking for a full time position within a stable, expanding company who really value and care for their staff then call the Exeter branch of Berry Recruitment on .

Reference: 34627000

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