French & German speaking Social Media & Video Games Customer Support Specialist

Posted 19 January by The Language Business Featured

NEW JOB - French & German speaking Social Media & Video Games Customer Support Specialist - excellent opportunity to join a leading and well established international brand of cutting edge technology and video games hardware and components.


SALARY
£21,000 - £22,000 + 15%-20% bonus (c£4,000) + excellent benefits


LOCATION
Sunbury on Thames (South West London / Middlesex)


LANGUAGES
French, German and English - all 3 essential


COMPANY
Our global client is a world leading brand and a producer of cutting edge technology and video games hardware and components.


JOB RESPONSIBILITIES
To support all French, German and some English speaking customers from the EMEA region, they wish to recruit a Customer Support Specialist. Using social media platforms ( Twitter / Facebook / Youtube ), live chat, the company website, as well as email and telephone, you will interact with customer questions and queries. Your job responsibilities will include the following duties and tasks:

  • Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction
  • Provide first level technical support
  • Manage live Chat requests to the customer’s satisfaction, respond to comments from the social media management system and the Email database where you need to ensure to maintain our service levels
  • Participate in regular training to increase product knowledge
  • Regularly review and update regional email templates
  • Perform other work related duties as assigned.


CANDIDATE EXPERIENCE / SKILLS

  • Fluency in French, German and English - all 3 - is essential
  • Good level of education
  • Experience in customer service or customer support
  • Experience using Social platforms such as Twitter / Facebook / Youtube
  • Excellent skills in administration and task management
  • Have an interest in computer gaming, social media
  • Experience of online communities is advantage


SALARY
£21,000 - £22,000 + 15%-20% bonus (c£4,000) + excellent benefits


To be considered for this excellent opportunity to join an award winning, international business, please click the Apply Now button and send your CV to us.


The Language Business is a leading, specialist multilingual recruitment agency. If you are looking for a new job with languages or you are looking to recruit a skilled bilingual candidate please contact us for more information.

Reference: 34275101

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