French Customer Services Advisor

Posted 14 November by The Career Boutique
This is an exciting new role to work for a leading organisation based in Oxfordshire. The successful candidate will be working with French speaking customers on a daily basis.

Responsibilities

*Incoming calls from customers dealing with orders, queries and issues
*Outbound calling
*Keep accurate records of customer inquiries, interactions and details of actions taken
*Escalate requests and unresolved issues to line manager
*Processing returned/refund orders
*Updating accounts as and when required
*Processing new orders
*Respond promptly to customer inquiries and follow-up on customer interactions
*Sending letters and information packs
*Responding to customer emails in a timely manner
*Taking overflow calls for colleagues
*Small translations

Skills & experience

*Customer service experience
*University degree or equivalent
*Excellent command of the English language
*Patience and understanding when speaking with both customers and colleagues
*Ability to work independently, anticipate problems and suggest solutions
*Sense of discretion around confidential information
*Strong time management/prioritisation skills and multi-tasking ability
*Experience of Word, Excel and Outlook

If you feel you have the right skills and experience for this role, please email your CV to or call us on

Reference: 33795096

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