French Customer Service Agent

Posted 5 February by TIME Appointments Ltd

Our client, who are the largest printer and publisher in Europe within their field are looking for a customer service advisor to join their team to deal with the French market.

The Company has a vacancy in the Customer Service function based in Bury St Edmunds. The successful applicant will be joining a team of six colleagues who work together to provide a high level of customer support and service to our trade and internet customers. Full training will be provided.

Key parts of the role include:

  • Answering calls and emails from members of the public regarding queries with orders and products
  • Handling orders and return requests
  • Taking full responsibility for ensuring customers enquiries or complaints are handled quickly and efficiently
  • Working closely with other members of the team and other departments within the Company to help resolve queries from customers.
  • Informing and updating customers until their issue or enquiry has been resolved.

Requirements

  • Must be fluent, both spoken and written, in English and French .
  • Computer literate
  • Well organised - with the ability to prioritise workload.
  • Ability to work both as part of a team and independently.

* Additional This is a 6 month contract but may become permanent; 40 hours per week (8.30am to 5.30pm Monday to Friday) with an hour for lunch. Free lunch supplied in canteen daily, plus free tea/coffee. Competitive salary. 25 days holiday + bank holidays.

Required skills

  • Customer Support
  • French

Application questions

Are you fluent in English and French, both written and spoken?
Are you able to start within a weeks notice due to nature of contract?

Reference: 34401550

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