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French Claims Handler

Posted 7 March by REED Ended
Our company supports the needs of several hundred clients and several million of their customers in the UK and/or worldwideSales areas work 24/7The Sales area employs professionals across a range of skills, who all provide a high standard of customer service and achieve high conversion rates.Customer Service & Sales areas work to pre determine service standards regarding call handling, quality and productivity Sales advisors report to the Customer Service Section ManagersThe Telesales area supports the brand of many major organisations within the UK and Ireland.

To provide full claims handling in relation to the provision of emergency vehicle assistance to customers traveling overseas and to customers who are travelling in the UK or any region under the control of the UK offices.

Person specification:

Essential Criteria

 Excellent customer service skills
 Excellent communication skills
 PC literate
 The ability to work under pressure and to customer deadlines
 Ability to demonstrate a highly professional work ethic
 Willingness to take initiative to solve problems
 Excellent organisational and time management skills
 To be a team worker
 Flexibility
 The ability to get things done/deliver results to agreed customer standards
 Accurate keyboard skills
 Pressure absorption, at times you will be under a great deal of pressure through extreme seasonal workloads. You will need to be able to deal with this calmly and still be able to focus on delivering great service
 Team skills, you will need to work with several departments to ensure that the claims management function is working to its full potential, so it is essential that you are able to communicate efficiently with each department

Desirable Criteria

Advantageous would be:

 Experience of working in International assistance markets
 Competency with and ability to use effectively standard software packages, including Word and Excel
 Computer literacy
 Fluent in French/Spanish

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 33276244

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