Home Fraud Investigator
esureSheilas Wheels (Motor and Home) Insurance, Uk’s Leading Award-Winning contact centre in Manchester’s thriving financial quarter. We are currently looking for the Best 'Fraud Investigator’Top Talent to join our Fraud Operations team. Great rewards, first-class training and career development! 'Award winners of the Fraud Intelligence Team of 2019’
Tell me about the job...
As a Home Fraud Investigator your role will be to prevent financial loss and reputational damage that could arise from fraud and other forms of financial crime. We also ensure that we meet our regulatory expectations and legal obligations, and ensure that honest customers are protected and their experience is not impacted by counter fraud activities.
To investigate and resolve a caseload of suspected fraudulent claims in order to achieve a speedy and cost efficient conclusion, including the recovery of paid away claims. Resulting in minimal financial loss to the company. To assess fraud referrals from multiple sources including automated detection systems, intelligence alerts and escalated claims from various claim teams.
- Completes thorough investigations for fraud referrals with support from Experts.
- Demonstration of fraud investigation techniques
- Manages legal data disclosure for Home claims (Section 29 DPA requests) in line with regulatory and legal environment with support from Experts.
- Accreditation: Home - Level 3 in AVS (Secondary Digilog techniques) with support from Experts.
What are the working hours?
Our working week looks like…….Monday to Friday 9am-5pm, 37.5 hours per week (remote working will be required due to covid19).
Do I need any experience?
Our requirements for this role are minimum of 2 years’ experience with within either a similar role, Motor Claims handling or Home Claims. Have you time spent understanding the data protection act 1998 and the legal aspects of asset recoveries. Are you tenacious and curious for information?……able to gather information and analyse patterns and behaviours?…..able to work proficiently and collaboratively as part of a team?
Tell me about the Training?
esures’ highly skilled Fraud Team Managers are here to support you through your first few days, right through to your first case. At esure we deliver some of the industry’s best training, so we can give the right tools for you to fulfil your role. Dedicated class room 121’s to team group buzz sessions. Further development can be achieved should you wish to join the internal apprenticeship programme, which can offered your Cert CII (insurance) qualification.
Reward and Recognition...
As an award winning organisation we aim to make esure a great place to work for our employees and provide the very best service to our customers. Personal development is encouraged, individuals are rewarded for their contributions, ideas are heard, and staff of any level can make a difference and receive recognition.
Our Manchester City Centre office has a fantastic atmosphere with all the facilities you would expect in an office with just under 900 staff. 33 days annual leave (including bank holidays) rising with length of service * Festive Bonus, up to 5% annual bonus part of profit share scheme * Refer a friend scheme up to £1,000 *Employee discounts on esure products * Opportunities for career progression * Contributory Pension * Life Assurance * Long Service Awards * Employee Assistance Programme.
- We reward with a basic salary starting from £22,292pa DOE (plus 5% Annual Bonus - Performance related).
- Convenient City Centre Location - M34AL
- Insurance Fraud
- Claims Handling
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