Our client has a vacancy for a Claims handler to work within their fraud team. The successful applicant will be responsible for:
Delivering a positive customer experience by communicating with stakeholders in a helpful, proactive and professional manner
Considering and investigating, where appropriate, files referred to the fraud section with a view to detecting fraudulent/potentially fraudulent claims made
Identifying those claims, which are genuine at the earliest stage where possible and return to the appropriate section for, continued handling
The successful candidate must already have, or be willing to work towards level 3 of the Qualification Credit Framework (QCF). This equates to:
- 2 pass grades in A levels
- CII Level 3 Certificate
- ICFS Level 3 Certificate of Attainment in Accredited Counter Fraud Technician
- NVQ Level 3
Thorough knowledge of motor insurance and claims principles gained through operating as a claims handler
A good and sound knowledge and application of claims handling, gained from experience of working as a Claims Handler or similar.
A good working knowledge of Civil Procedure Rules (CPR)
Possess good communication skills, verbal and written. Able to work effectively with all levels of the organisation
Ideally experience of anti-fraud data systems and databases and being able to interpret the output
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
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