Fraud and Payments Manager

Posted 23 February by River Island Featured


We have an exciting opportunity in our multi-channel Fraud and Payments team for an experienced people manager with a strong background in fraud and payments.

If you are an ambitious and driven individual with the right talent and experience, this could be the role for you!

As Fraud & Payments Manager, you will be responsible for managing a team of Fraud Analysts and Administrators and ensuring the effective day to day management and delivery of a 7-day operation.

Working closely with the Global Fraud and Payments Manager - who the role reports into - and other key internal/ external partners, you will also play a key part in helping to define and deliver the Fraud and Payments strategy and ensuring the team is continuously delivering value and impact.

Key Accountabilities

  • Effective team performance management and talent development
  • Provide a 1st class service to the Business and our Customers, ensuring all SLAs are met
  • Monitor fraud and payments to ensure commercial opportunities are identified and fraud & risk are managed effectively
  • Promote and maintain strong communication and engagement with key stakeholders

Key Responsibilities

People Management

  • Motivate and inspire the team, and drive high standards of performance to maximise each individual’s ability and ensure key KPIs are met
  • Ensure each team member is fully aware of the Business strategy, and understands their role and responsibilities within this

Communicating and Influencing

  • Drive a high standard of communication and excellent Customer Service at all times
  • Lead and support key projects and initiatives, and effectively communicate strategies across the Team, Department and Business
  • Engage with and influence key internal and external stakeholders, and provide expert advice and training to support the Strategic agenda

Fraud & Payments and Analysis

  • Identify opportunities to increase Customer conversion and sales, through optimising payments and on-going process improvements
  • Implement effective solutions to minimise risk and ensure the relevant processes and measures are in place for the timely detection and analysis of fraudulent activity
  • Ensure key KPIs, projects and initiatives are reported on and develop reporting in line with current risk and opportunities the Business strategic direction
  • Work closely with 3rd party fraud and payment partners to leverage the relationships and ensure maximum value through a collaborative approach

WE KNOW WHAT WE’RE DOING… and we know exactly what experience we’re looking for!

The ideal candidate should be:

  • An excellent people manager who knows how to manage talent effectively
  • Dynamic and self-motivated, with a positive, ‘can-do’ attitude
  • Able to thrive in a fast-paced, challenging environment and think on their feet
  • Able to see the ‘whole picture’ and recognise the impact of activities across the Business
  • Able to engage and communicate effectively at all levels, with excellent verbal and written communication skills FOLLOW UP
  • Able to define, structure and prioritise workload for themselves and others, with the flexibility and capability to change when required
  • Able to display a high degree of confidentiality and discretion

The following knowledge and experience is required:

  • Strong people management skills, with the ability to provide direction, coaching and motivation
  • Experience in managing online fraud and knowledge of strategies, tools and techniques to identify and manage fraud
  • Knowledge and understanding of payment processes for card and other payment types, and the ability to analyse and interpret payment data to identify conversion opportunities
  • An understanding of issues relating to card and card not present (CNP) fraud
  • Experience in data analysis, with the ability to analyse large volumes of data and a logical and high level approach to problem-solving
  • Strong analytical skills and excellent attention to detail, with the ability to spot trends and identify unusual patterns of behaviour
  • Intermediate to Advanced Excel skills and a working knowledge of SQL and Business Objects
  • Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations

N.B. Successful candidates will be vetted

Working hours will be 37.5 hours per week typically Monday – Friday 9am-5.30pm or 10am – 6.30pm. However as the role over-sees a team that cover 7 day week operation flexibility will be required.

Reference: 34544449

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