Fraud Analyst (Credit cards services)
£25,000-£30,000 plus benefits package
Job Profile Summary
Investigates fraud accounts; reviews and makes recommendations for action in pursuit of recovery. Responsible for process from preparation, processing and finalizing case disposition. Every phase of the review process must be closely documented based on established guidelines and/or procedures.
Managing Complex Fraud (Account Takeover and First Party Fraud) Cases from Detection to Completion
Mentor and collaborate with lesser experienced team members
Liaising with 3rd parties such as CIFAS and other financial institutions in addition to the Customer
Providing updates to the Operations Manager and Client on current cases
Working closely with the Fraud Strategy Team to identify any changes in trends
Working with Fraud Team Manager to ensure that a high standard of positive Customer Experience is maintained
Closely liaising with the Collections Team and Complaints Team
Maintaining high quality standards and reducing operational risk
Ensuring daily tasks/checks are completed
Investigates credit card fraud cases by applying advanced skills to evaluate supporting data, and collecting/documenting evidence. May be required to correspond with merchants and/or cardholders to gain further information relevant to current fraud investigations. Assists less experienced Fraud Investigators with the collection and documentation of supporting evidence required to mitigate multifaceted and/or high profile fraud cases and recover financial losses incurred by the company or clients.
Reviews regulations on credit card fraud and fraud recovery, identifies potential impacts to internal process and procedures, and reports findings to management. Assists with the implementation of enhancements to existing processes and procedures. Provides guidance to less experienced investigators by interpreting federal/state regulations and internal policies.
What Are We Looking for?
High School Diploma or Equivalent
Typically, Minimum 2 Years Relevant Experience
Analytical and problem solving experience
- Financial Institutions
- 3rd Parties
- High Quality Standards
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