An exciting opportunity has arisen for a Forecasting & Planning specialist to join a leading, nationwide business. Due to business growth, the successful candidate will be responsible for the analysis of work flow, capacity planning and project allocation.
Our client is a leading National service provider. Based from their Sheffield office, they are looking for a Forecasting and Planning specialist to work within their busy contact centre environment.
As the Forecasting & Planning Specialist, you will be working within a busy contact centre environment with both back and office and phone based activity, you will be tasked to lead on all Forecasting analysis and planning projects including but not limited to capacity planning, resource demand and project allocation across the entire department. Interpret data to a high standard to achieve the results that can maximise the use of resource across the business.
This role will be suitable for someone with extensive experience of both accurate forecast creation and specialist and specific planning projects, as well as managing and analysing data for reporting and performance reasons with the most cost effective plans being put in place to ensure cost savings whilst maintaining and increasing service.
The salary on offer is £25k - £27k per annum
Monday - Friday 37 hours per week
- "contact centre" "forecasting" "planning" "resource"
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