Do you enjoy working as part of a fast paced, passionate team? Do you enjoy helping people and want to provide great customer service? If so, this role could be for you. We are looking for enthusiastic and highly motivated people to join our team at Fountains Abbey! Yes, that’s right, Fountains Abbey…. Get paid to work in an amazing place!
We are looking for people that are strong team players who are able to follow instructions well and have excellent communication skills. Previous experience of working in a food and beverage environment is desirable but not essential as full training will be provided.
Hours of Work: You will be required to work 30 hours per week, working 4 or 5 days over 7, including weekends. All shifts include our core peak hours of 11.30am – 3pm. You will not be required to work late evenings or split shifts however, we do require some flexibility to meet the needs of the business.What it's like to work here
Fountains Abbey and Studley Royal is recognised by UNESCO as a World Heritage Site of outstanding international importance. Visitors have been drawn to this special place for hundreds of years, and the abbey ruins are one of the most iconic views in the North of England. But that's only one part of the story. The breath-taking water garden of Studley Royal is at the heart of the World Heritage Site, and it's a key focus for the team to raise its profile to be equal to that of the abbey.
Visitor experience is at the heart of what we do, and the team are rightly proud of their visitor enjoyment ratings. There is a busy annual programme of conservation and restoration work across the 800 acre site, and there are ambitious plans to develop the infrastructure at this popular property, which attracts over 600,000 visitors a year. This is a great place to work and an exciting time to join the friendly 75-member team and over 400 volunteers, who are looking for engaging customer-focused people who will bring energy and ideas to this vibrant property.What you'll be doing
With your love of working with people, positive attitude and desire to provide an excellent service, you’ll welcome and look after every customer who visits our Food & Beverage outlet, in this predominately front of house role. Using your excellent attention to detail, you'll ensure all signage is displayed correctly and the food served looks delicious.
As a key member of our busy Food & Beverage team, you may also be required to help prepare some of our food in the kitchen. In whatever role you are fulfilling within the outlet, the National Trust values will always be at the forefront of your mind, and you'll be proud to share our good work with our customers, and look to maximise sales so that the profit can be reinvested back into our conservation work.
Please also read the full role profile, attached to this advert.Who we're looking for
Our team believe that people deserve more than just ‘good service’ but an amazing experience they’ll never forget, and we are looking for like-minded people to join us.You'll need to be;
- Helpful and friendly
- Customer focussed with great communication skills
- Enthusiastic with a willingness to learn
- A team player but also have the ability to work on your own initiative
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!
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