Food & Beverage Team Leader

Posted 6 days ago by National Trust


Do you enjoy leading an enthusiastic and passionate food and beverage team, in addition to working within a busy customer focused environment with development opportunities? If so this could be the role for you.

If you would like to find out more, we are also pleased to confirm that we’ll be holding a Food & Beverage Recruitment Open Day on 15th January 2019 between 10:00 - midday and 13:00 - 15:00. This is a fantastic opportunity for you to come along and meet some of the team at Lyveden New Bield, and to find out more about our Food & Beverage Operation.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

What it's like to work here

We are more than just a normal coffee shop; we are part of a bigger food movement within National Trust. Using fresh seasonal produce, recipes inspired by our unique places and employing a collaborative workforce every day is different. Set in the heart of rural Northamptonshire, Lyveden is a remarkable survivor of the Elizabethan age.

The Cottage Tearoom, located just a stone’s throw from the lodge, offers our visitors the chance to enjoy freshly baked goodies, delicious soup and refreshing beverages. The tearoom looks out over breath-taking views, and is a popular stop for those who come and visit us.

The adjoining Lyveden manor house has recently been acquired by the National Trust and is currently being prepared as our new facilities hub for future visits. When this opens it will revolutionise the visitors experience of Lyveden and allow us to better show Thomas Tresham’s vision. This exciting development means there is a lot of opportunity for career growth at Lyveden.

What you'll be doing

You’ll love leading a small team, and with your passion for food and ability to identify new income opportunities, you’ll assist the Food & Beverage Manager to deliver an excellent experience for all our visitors at our special place. Through effective supervision and leadership you will motivate our team of staff and volunteers to work towards a culture of exceptional service and make it a great place to work. You will be involved in all aspects of the business.

You’ll demonstrate a passion for food and work with the Food & Beverage and wider property teams to develop recipes which tell the unique story of our special place, all served with a smile. You’ll work with your team to ensure the tearoom is well presented and tables are cleared efficiently.

You’ll be proud to share our valuable work with our customers, and look to contribute new ideas so that we can maximise profit which can be reinvested back into our conservation work.

Who we're looking for

To be successful in this role you will work with and lead your team, to deliver exceptional customer service with our cause at the forefront of your mind:

You'll need to be demonstrate your ability to be;

  • Customer focussed with great communication skills both verbal and written

  • Passionate about food

  • Creative and proactive, you love seeking out new opportunities

  • Confident supervising teams - rota’s, managing absence, giving feedback

  • Aware of Health & Safety compliance requirements

The package

Looking after you

  • Health cash plan - from as little as £3.09 per month for you and your dependents

  • Pension contribution match up to 10%

  • EAP and proactive Health and Wellbeing

  • Discounted gym membership at over 100 leisure facilities across the country

Looking after your career

  • Grow your career through professional training courses across the Trust

  • Develop your skills with an internal secondment

  • Pay review linked to values and behaviours, commitment to progression

  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK

  • Free entry to NT properties for you, a guest and your children (under 18)

  • 20% off in our Retail and Food & Beverage outlets

  • Discount up to 35% off a National Trust holiday cottage booking

Reference: 37000188

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