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FM Helpdesk Operator

Posted 8 March by 300 North Easy Apply Featured Ended

FM Helpdesk Operator


£20,000 p/a

8am - 4pm

My client is recruiting for an experienced Helpdesk Operator to join their team on a prestigious FM contract in the Slough area. You will be dedicated to this contract and take reactive calls from the client to log and breakdown and repair work needed across their portfolio of sites. The role is a mix of phone helpdesk work and administrator to support the FM contract. Working Hours are Monday to Friday, 8am - 4pm.

Duties of the role include:

  • Logging calls from the customer
  • Distributing ppm and reactive works to a team of dedicated maintenance engineers
  • Data input
  • Closing down completed jobs on the system
  • Monitoring SLA's/KPI's
  • Client and customer relationship building
  • PPM worksheet distribution and collection
  • Filing and record keeping
  • Ordering stationary
  • Typing documents and meeting minutes
  • Keeping invoice records

The hiring company is a reputable FM business with a stable portfolio of contracts. As you are based on one contract it gives you the opportunity to build relationships with your client and provide a strong and more rewarding service.

The ideal candidate for this role will have:

  • Good time management skills
  • Good level of spoken and written English
  • Conversant in Excel, Word and PowerPoint
  • Strong customer
  • Desirable - Previous experience working for an FM helpdesk

Reference: 34638518

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