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FM Helpdesk Administrator

Posted 22 January by Eden Brown Built Environment Ended
A local authority organisation is looking to recruit a Facilities Management Help-desk Administrator to work on site in Ormskirk.
The salary is £21,000 per year, pro-rated whilst on an interim basis.
The working is 36.26 hours, Monday - Friday (No shifts)
This position will be offered on an initial 3 month contract, however there is a strong chance this could progress to a permanent position

The ideal candidate will have previous experience in a similar position and preferably experience on a CAFM system. You will need to be customer focused and an excellent communicator.
You will be responsible for
Providing 1st line FM maintenance queries
Assign job to Maintenance staff as appropriate
Liaise with Management with regards to the maintenance.
Liaising with both internal and external contacts
Providing a world class customer service over the telephone
Establishing the customers needs by asking effective questions
Logging all information accurately on the CAFM system
Dealing with queries and complaints
Previous experience of delivering exceptional customer service
Experience of working in a customer facing environment/helpdesk is essential
Ability to problem solve and take ownership of each customer query
Excellent communication skills and a passion for customer service

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 34291613

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