Your role will allow you to take ownership of customers (post flight) complaints via telephone, post and email to bring about positive outcomes and resolutions. Whether by simply putting a smile on someone's face by paying compensation or investigating a detailed case and helping the customer by solving a difficult problem, we strive to make a positive difference and improve the Flybe customer experience.
Whilst handling customer complaints and queries, Customer satisfaction is vital. YOU will be working in a fast paced adaptive environment. In your day to day role you will find yourself at the forefront of customer communication, both written and verbal, on behalf of Europe's largest regional airline.
Our brand is ever evolving and continues to expand with innovation and vibrant ideas and we want YOU to be involved.
No matter what you are looking for in your career, SITEL is able to cater for a variety of skills and talent. This exciting opportunity allows you to develop these skills within our customer relations role. WE want to hear from people who take pride in turning a challenging situations into a positive one, ensuring brand loyalty via service provided.
- Excellent organisational and prioritisation skills
- strong customer handling skills and objection handling
- Ability to work accurately under pressure within set guideline & procedures
- Strong Literacy and written communication skills, GCSE level C in English
- Experience in working with multiple computer systems
- Ability to work autonomously using own initiative
- Proficient use of MS office.
Pay Rate starting wage of £8.18 per hour, with the opportunity to increase in line with progression opportunity within the business. Contract 37.5 per week - Permanent Location Easily accessible city centre location near the modern Princesshay shopping area, within close proximity of Exeter's bus and train stations. Benefits * 20 days annual leave plus statutory bank holidays * Dress down days on Fridays and at weekends * Discounts on behalf of our various clients, e.g. retail, travel & technology (terms and conditions apply) * Incentive schemes * Pension scheme * Discounted gym membership * Childcare vouchers * Full training provided * Free eye test and money off spectacles required for the workplace (terms and conditions apply)