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Fluent Speaking German Customer Services Advisor

Fluent Speaking German Customer Services Advisor

Posted 2 January by Ellis Knight Bespoke Recruitment
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Customer Service Advisor

My client is a vibrant and growing company based Abingdon, seeking a delightful candidate, fluent in German and English, to join their busy customer services department on a permanent basis as a Customer Service Advisor.

This Customer Service Advisor role will involve the following responsibilities in supporting the clients German customers:

  • Act as the first point of contact for enquiries via email and phone
  • Assist team with sales order processing
  • Work closely with other departments to resolve queries
  • Ensure that customers are kept in formed throughout the order process
  • Keep data bases up to date
  • Ensure customer data base is kept up to date

The Customer Service Advisor position will require the following skills, qualities and experience:

  • Excellent customer service skills - Both written and verbal
  • Lovely personality
  • Excellent work ethic
  • Superb team playing attitude
  • Good administrative skills
  • The ability to build rapport with customers
  • Excellent phone manner
  • Strong attention to detail
  • Good IT skills
  • The ability to prioritise workload
  • Fluency in both German and English

Reference: 36925010

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