Fluent German Speaking Guest Relations Executive Role - Luxury Travel
Base salary to £35,000 depending on experience
My client is a leading luxury travel company whose clientele are high net worth individuals who require the very highest standards of customer service.
An opportunity is now available to join them as a Fluent German speaking Guest Relations Executive.
Fluent German Speaking Guest Relations Executives must have previous experience managing and resolving customer service issues at a high level preferably within the travel or hospitality industries within the travel industry preferably within tour operations, airlines, cruise companies etc.
Candidates have must have excellent command of both the German and English language in terms of writing, grammar as well as an exceptional clear telephone manner with the ability to develop rapport with clients and resolve any issues before they escalate.
Good negotiation skills are also required for this role.
Fluent German Speaking Guest Relations Executive Duties and Responsibilities:
Maintain database regarding nature of issues and concerns
Work with and support fellow staff as necessary to resolve issues
Work with company attorneys and serve as company’s additional official representative at legal mediations and court trials involving guest claims when necessary
Direct interaction and communication with all levels of management and internal staff
Analyse database on a quarterly basis to prepare status report for senior management as requested
Handle guest insurance claims
Resolve any customer issues the best of ability at all time following company guidelines and procedures
Fluent German Speaking Guest Relations Executive Experience Required:
Experience in resolving customer complaints gained ideally within the travel or hospitality industry
First class German and English language skills, both written and verbal, essential
Strong diplomatic skills (ability to listen, empathise and respond to guest and travel partner complaints)
Positive approach and enthusiasm
Ability to rise above complaint negativity to retain guest goodwill and loyalty
Experience of successfully managing difficult situations
Fluent German Speaking Guest Relations Executive Salary and Remuneration:
Base salary to £35,000 (depending on experience)
22 days holiday
Heavily discounted Travel