Flight Specialist / Ticketing Agent
Flight Specialists / Ticketing Agents
We are seeking Flight Specialists / Ticketing Agents at both senior and lower level to join an award winning tailor-made Tour Operator with fantastic headquarters based in a 17th century converted wool mill in Witney. Expect a fast-paced role supporting their Travel Consultants in delivering superb customer service to clients.
With over 700 employees and winners of multiple industry awards such as Sunday Times top 100 companies to work for, Which Recommended Provider and Telegraph Travel Awards (to name just a few) this innovative operator is truly leading the way delivering unforgettable travel experiences that are tailor-made by experts. Due to continued success they are now searching for Flight Specialists / Ticketing Agents (at both senior and lower levels) to issue airline tickets, quickly and efficiently whilst advising on ways to save money.
Reporting to the Ticketing Manager the Flight Specialists / Ticketing Agents will deal with reissues, refunds, upgrades, Round the World fares and all other associated ticketing queries. Whether you are managing airline queues; manning the ticketing helpdesk; managing the airline inbox; being a GDS super user; performing checks or supporting team members it will be your fantastic attention to detail that delivers fantastic productivity and customer satisfaction.
To qualify… You could be a Flight Specialist / Ticketing Agent / Business Travel Consultant / Flight Ticketing Agent / Passenger Service Agent / Flight Coordinator / Flight Reservation Agent / Ticketing Consultant / Air Coordinator / Travel Agent / Travel Consultant or similar, we don't mind, as long as your CV demonstrates:
- A GCSE (or equivalent) Grade C or above in Maths and English;
- The ability to meet deadlines and manage time effectively;
- You are highly organised with excellent attention to detail;
- You are keen to learn and are receptive to continued on-the-job training;
- You are a good communicator at all levels within a business;
- You are flexible and willing to turn a hand to any work that needs to be completed;
- A good understanding of Microsoft Word, Excel and Outlook;
- You are a strong team player who is also comfortable working independently;
- A passion to work within the travel industry.
To be considered for the Senior Flight Specialist / Senior Ticketing Agent you will also need to demonstrate:
- Experience in a similar ticketing role;
- Excellent GDS skills.
In return the Flight Specialists / Ticketing Agents (both senior and lower level) can expect a fantastically fun and supportive working environment with a superb benefits package that includes 25 days holiday which increases with service, your birthday off, a chance to win a spot on the 'Top Performers' trip abroad twice a year, free on-site gym, access to discounts across most high street shopping chains, free fruit, smoothies and juices, season ticket loan and much more. Our client is based in an old converted mill with plenty of fresh air around so you'll be able to take advantage of the wellington boots at the door and head out into the fields during your lunch break.
- Passenger Service Agent
- Business Travel Consultant
- Ticketing Agent
- Flight Ticketing Agent
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