Salary up to £23000.00 depending on experience
Hours are 6am to 6pm - 4 on 4 off shift pattern
Working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's.
o Answer all inbound calls to the Customer Service Centre
o Prioritising work flow to maximize time efficiency, to meet productivity & quality targets
o Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
o Build close working relationships with the suppliers to promote co-operation.
o Make sure all customers KPI's and SLA's are met when dealing with all requests
o Support the management team with any tasks/requests as required by the demands of the Service Centre
o Ensure all warranty items are issued to correct suppliers within reasonable timescales.
o Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
o Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
o Chase Suppliers on the timely completion of jobs.
o Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
o Previous working experience within a customer orientated, service environment, preferably within the automotive industry
o Experience of working in a customer services centre
o Knowledge of vehicle parts would be an advantage
Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.Report this job
"Office Assistant jobs in London"