Fleet Associate - Technician
As a Fleet Associate - Technical you will be responsible for building and maintaining effective client relationships by leading a fantastic customer experience. The role will involve managing and authorising all authority requests for repairs using manufacturer tools and systems along with qualified knowledge and experience to deliver a cost effective solution for IFS and customer fleets, without compromising on safety. We need someone that believes in our business, our values, and our culture and demonstrate a passion for our products and services, exceeding our customer expectations through effective communication with our internal colleagues. Our full job description is attached so you can take a look at the exciting activities you will be involved with!!!
What we need from you
To be a success in this role, your professional background will need to include:
· Main Dealer/garage background with excellent industry knowledge
· Full technical knowledge of industry vehicle repair methodology
· Knowledge of manufacturer systems
· Understanding of vehicle conversions
· Understanding of manufacture supply network
On top of this you will need to show that you are a team player, evidencing effective negotiation and organisation skills. We are looking for a strong communicator with a strong service ethic, who can build and maintain relationships. You will need to be resilient and resourceful with a problem solving, solutions focussed approach to your work.
Quality is key for us, so you will need to show that you take pride in your communications whether this is via the telephone or email, having a strong customer focus with a first time resolution attitude.
As you can imagine we work in a continuous evolving market so you will need to have the ability to identify best practices whilst having an understanding of change, managing this with a positive attitude.
What you will receive in return
Not only do you get to work alongside great people within Inchcape, we offer great benefits too !!
For your valued contribution we will provide you with a fantastic benefits package including;
* Employee Advantage Scheme which has over 3000 retailers with 1000’s of discounted products and services.
* Company pension scheme.
* Life Assurance.
* Holiday allowance, rising with length of service.
* Childcare voucher saving schemes
* Discount gym membership
* Vehicle purchase discount
* Cycle to work scheme
And much more!!!!
- Technical Skills