First Response Handler
We are currently recruiting for First Response Advisors for a well established insurance company based in Liverpool City Centre. This is a permanent role offering the salary between £17,000- £21,000 and Immediate starts.
Hours: Shift Patterns on a 4 week rota - working every one in 3 weekends working a Saturday and Sunday (9am-5pm). Days in Lieu will be given for Weekend work.
Rota 1: 9am-5pm - Monday to Sunday
Rota 2: 10am-6pm - Monday to Friday
Rota 3: 8am-4pm - Monday to Friday
Rota 3 :1 2pm- 8pm - Worked Every 1 in 6
About The Role:
•To effectively capture all new claims information to achieve an early assessment of liability.
•To achieve maximum capture of vehicle hires for both credit hire and authorised hire.
•To capture maximum capture of injuries.
•To capture maximum capture of Repairs
•To capture a maximum of Salvage cases
•Conduct full and detailed enquiries in all new claims cases to capture maximum information at first response to accurately reserve claims and assess liability
•To establish where possible which work stream the claim should follow, fault, non fault, dispute
•Maximise hire conversion
•Maximise PI Referrals
•Capture third party claimants on fault cases
Essential Skills & Experience
•Sales driven and motivated self starter
•Persuasive, strong and confident telephone manner
•Accurate decision making based on a professional questioning technique.
•PC literate with excellent administration and processing skills in relation to setting up new claims
•Ability to convert services
About The Benefits
•Offering the salary between £17,000- £21,000
•Great company to work for
If this sounds like a role you will LOVE, please send your CV to
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- First Response
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