First Response Engineer

Posted 19 March by Technet IT Recruitment Limited Easy Apply

The role is to work within a technical team providing technical support for a major payment service application. The First Response Engineer, will be an on-site escalation for technical queries arising from the Operations Command Centre or Service Desk. The First Response Engineer will also act as an escalation point providing real time support in and out of hours for any priority incidents.

Some of the responsibilities include, but are not limited to:

• Troubleshooting Incidents
• Interfacing with both internal colleagues and external customers, both domestically and internationally
• Providing pro-active technical analysis and trending
• Support implementation and deployment of new application releases into Live
• Look for areas of improvement in process and drive through positive change
• Identify CSIP opportunities and work with Service Reliability Engineers (SREs) to implement improvement
• Become an integral part of the post mortem process, completing thorough technical analysis following any Incident that has resulted in a call-out to enhance support going forward
• Work as part of a 24 / 7 shift pattern - 4x12 hours (2 x days and 2 x nights) on and 4 days off

Knowledge and expertise (technical / role specific

Essential
Java platform
SQL
Basic Unix abilities
Ability to read logs, dumps, and stack traces
Excellent customer relationship skills
ITIL Foundation

Desirable

Erlang
Dev-ops tooling - Git, Docker, Ansible etc
Payments industry experience
Application Support

Required skills

  • ITIL
  • Java
  • Service Desk
  • SQL
  • Technical Support

Reference: 34712989

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