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First Line Application Support Technician

Posted 5 January by Venator Recruitment Limited Ended

I am currently working with a leading provider in IT solutions who provide solutions based on leading technologies. They have offices in Poole, London and Manchester and are the only UK company to hold Gold Partnerships with SAP (Business One), Citrix and Microsoft. With over 75 experienced and passionate IT specialists working in their sate-of-the art, customer designed technology centre in Poole they are now looking to expand their team.

I am seeking a First Line Application Support Technician to join a well-established team to provide 1st line Application support for SAP Business One applications within an infrastructure environment. Appropriate product training, orientation and mentoring is provided in a combination of structured training, self-paced learning and vocational coaching.

Responsibilities include:

- Incident Logging
- Agreeing Priorities and settling realistic expectations of resolution with customers
- Assigning and managing the technicians queues
- Updating the end users
- Dealing with simple 1st line SAP Business One customer issues and maintaining support contracts

Candidates applying should ensure they have experience in providing technical support in a help- desk environment or other relevant experience in a customer service oriented and customer facing environment.

Technical Experience:

- Good working knowledge of Microsoft Windows Desktop operating systems
- Experience using database systems
- Exposure of working knowledge of ERP systems
- Working knowledge of Citrix
- Good working knowledge of Microsoft Office

Interested? interviews are taking place so to be considered APPLY now, You wouldn't want to miss this great opportunity.

Contact me via;
Telephone number-

Reference: 34149636

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