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First Line Analyst

Posted 6 March by Hays Specialist Recruitment Limited Easy Apply Ended

A Great Opportunity for a First Line Analyst in Sheffield - Call Centre

First Line Analyst
Job Location: Sheffield
Pay rate: £9.00 per hour
Contract length: 3 months +

Your new company
A leading IT service provider has a job requirement for a First Line Analyst to join their growing team in Sheffield. Our client, who operate in over 70 countries and have over 10,000 employees in Europe alone, are Europe's leading independent provider of IT infrastructure services who implement the most appropriate technology from a wide range of vendors to manage their technology infrastructure on their client's behalf. However, the most important part of their company are the services they provide, which is where you come in.

Your new job in Sheffield
In your new job as a First Line Analyst in Sheffield you will be providing a variety of users with telephone help desk support dealing with a range of technical tasks. You will try to resolve queries at first contact, ensuring all calls are logged and tracked on the Call Management system. Where you are not able to solve the query you will pass to your second level support colleagues.

What you'll need to succeed
You will need to have previous experience working within a customer-focused environment. With your positive 'can do' attitude, you will have great listening skills and be able to multi task to be able to manage a demanding workload in this fast paced and service level orientated role. You will receive training for the tasks involved in this position.

What you'll get in return So…what's in it for you? Well, you get the opportunity to work on a high profile project for a globally recognised IT service provider, on a generous rate. Furthermore, you can enhance your skills and be directly involved in being the contact for IT support queries.

What you need to do now If you feel this is something that you would be interested in, please apply by the 23rd March 2018 and get in touch with our specialist recruiter Jaspreet Kalsi.

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Reference: 34617384

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