Collections Advisor

Posted 27 September by Santander Operations

Collections Advisor

Location - Leicester

Salary: £17,000+ £500 flexible allowance

Hours of work: 35 Hours per week

Full time equivalent -shift hours between 8.00am - 9pm Mon - Thurs, 8.00am - 7pm Fri, 9am - 5pm Sat, 10am-3pm Sundays

Contract: Annualised hours

Established in the UK in 2007, Santander Operations (formerly Geoban) provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.

As a representative for the bank, you will be working as part of the collections team dealing with calls from our customers who will have arrears on their accounts. These customers are at the heart of everything the business does so, as an individual you will need to be a confident communicator who is customer focused and able to use own initiative as some of these customers may be facing financial hardship. Your core purpose is to help customers get their financial wellbeing back on track.

As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mind-set and be a confident communicator. You will have worked in a contact centre environment and have the right attitude, which along with our bespoke training, and ongoing coaching and development will make sure you’re well prepared to be the best.

If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.

For all roles, we offer FANTASTIC benefits!

  • Competitive starting salary + £500 benefit allowance
  • Annual discretionary bonus (dependant on successful performance)
  • Discounts on a wide range of high street retailers
  • Voluntary benefits including Childcare Vouchers, Santander Products and Services, Retail Vouchers
  • Contributory Pension Scheme
  • Optional private health care at a discounted price
  • 25 days annual leave + flexibility to request to buy an additional 5 days per annum
  • Annual voluntary share scheme

Be decisive; apply below.

Reference: 34624254

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