We are looking for a Financial Software Support Consultant with Accounting, Finance or Property Management Software support experience.
The successful candidate will work with our clients to assist in maintaining and running their accounting software smoothly. This will involve support via email, telephone and remotely, using their problem solving and analytical skills and taking ownership of problems until resolved.
Reporting to the Support Manager, they will be joining a small, dynamic team dealing with accounting and general IT software issues. They need to log and progress support calls and ensure feedback the status of the problem to clients and work to agreed SLA's.
- Ideally you will have supported accounting software solutions such as;
- Access Dimensions, Sage Line 50, Sage 200, Sage 300, Iris Exchequer, Agresso, Greentree, Epicor, Coldharbour, BluQube, SunSystems, Pegasus Opera, Dynamics NAV, SAP Business One, Exact, Coda, Dynamics AX, IFS, or similar.
- Accounting knowledge
- Excellent problem-solving skills
- Excellent communication skills
- Professional telephone manner
- Time management and planning skills
- Previous experience of Application Software Support
- A thirst for learning
Hours: Mon - Fri, 9am - 5.30pm
To apply, please send your CV along with a cover letter to Laura at Initial Recruitment Services.
- IT Support
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