Financial Services Director

Posted 20 September by Countrywide
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Financial Services Director - Bristol


The Role


The Financial Services Director will play a pivotal role in delivering the Financial Services strategy. You will lead and inspire high performing and diverse teams across their region, ensuring a brilliant customer experience for all our customers. The Financial Services Director will have full accountability of the effective delivery of their Business Plan and the maintenance of regulatory and company standards.

Examples of what you will be doing:

  • Leading and inspiring the Sales Manager and Mortgage and Protection Consultant teams to be the best they can be; increasing productivity and effectiveness leading to a transformation in performance
  • Creating and developing an inspirational coaching culture at all levels, where Sales Managers actively support their teams to grow and achieve success
  • Maintain and develop comprehensive industry knowledge, understanding market trends and applying this to maximise business opportunities
  • Increasing cross sales in Protection, General Insurance and Conveyancing to ensure the best outcome for the customer
  • Create a culture of world class customer experience, taking ownership for providing fair and honest resolutions to customer queries
  • Creating a positive culture and environment for all aspects of risk and compliance, ensuring robust and fit for purpose frameworks and ways of working that not only meet all FCA requirements but are industry leading, best in class
  • Support and influence transformational projects across Financial Services including customer process, Net Promoter Score and learning and development initiatives

Examples of how you will do your job:

  • You will bring all aspects of our values to life: Personal, Responsible, Straightforward and Passionate
  • Responsible: you will lead our business by example in putting the customer at the heart of our products and services; demonstrating a strong sense of ethics in `doing the right thing`
  • Straightforward: your communication uses everyday language and takes the complex and makes it easier and relevant for customers, colleagues and partners, to understand
  • Passionate & Relentless: you`ll achieve yours, colleagues, and the business ambitions, in a multitude of ways and overcoming setbacks along the way. You will inspire your peers and colleagues to do the same, keeping them focussed and enthused, and celebrating success as they arrive
  • Personal & Authentic: you will be approachable to customers and colleagues alike, with a strong sense of humility
  • Visible: you`ll set time aside to spend with your team in all locations and be recognised as a key business leader
  • Infectious Energy: the way you go about carrying out your role, with passion, energy, and determination to make a difference, will inspire your team to deliver successful results and to continually challenge you and them. The little bit of difference that you make to colleagues each day will bring a massive difference to the whole business

Examples of how you will know you are doing a great job:

  • Brilliant customer experience
  • High levels of team engagement and talent retention
  • Improved Mortgage and Protection Consultant productivity and speed to competence
  • Excellent relationships with your retail colleagues resulting in quality first appointments
  • Positive feedback from internal and external stakeholders
  • Valued member of the Leadership Team
  • Deliver Financial Services plan via delivery of targets within the South and South West.

Experience you have that will set you up for success:

  • Previously been a member of a high performing Financial Services or Sales team, accountable for delivery of outstanding business performance and customer experience
  • Worked in an environment where your strong communication skills have created engaged teams who are understand and are aligned to the organisations purpose and vision
  • Experience of leading teams in a fast paced, demanding environment
  • Experience of managing in a regulated environment
  • Proven experience of high performance
  • Ability to observe and assess individuals providing feedback and offering coaching
  • Analytical ability to enable fast and sound decision making

Reference: 36165113

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