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Finanace Order Taker

Finanace Order Taker

Posted 5 April by Select Appointments Ended

Finance Order Taker

Tunbridge Wells

Salary £16000 - £17000 depending upon experience.

Monday - Friday 8.00am - 4.30pm

Our Client is looking for an order taker to provide a high quality telephone-based execution only service, ensuring all calls are answered within agreed timescales.

Job Role:

1. Receive inbound telephone calls from existing clients and based on a script, indentify the client and then accept share dealing instructions, typically routing them for automatic execution at best price in a timely manner (normally, less than one minute after a price has been quoted).

2. Deal with standard inbound telephone enquiries from clients, e.g. requests for indicative dealing prices. Refer non dealing and more complex enquiries, to the Dealing Desk Supervisor or Head of Trading or direct the client to the alternative telephone administration line.

3. Establish and maintain good working relationships within the team and other internal business areas.

Skills Required:

- Experience of working in an environment with a high volume of inbound calls
- Customer service experience
- Degree qualification or equivalent
- Good IT skills
- Good Numeracy skills

Person Specification:

- Keen eye for detail
- Well presented
- Able to work under pressure
- Fast learner

For further details contact Jesse Cox at Select Appointments on T.

Required skills

  • Customer Service
  • IT
  • Administration

Reference: 34834944

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