Post-Sales Technical Architect

Posted Yesterday by M2 Digital Ltd Featured

Reports to: ITPS Post Sales Manager

Department: IT /Professional Services

Hours: 9.00am-5.30pm Monday to Thursday. 9.00am-5.00pm Friday.

Location: M2 Offices/Field Based

Role Overview

The key purpose of this role is to work with the Pre-Sales Technical Architects to complete the implementation of the products within the IT software portfolio. In practice this means working with multiple areas and departments within the business to make sure projects are delivered as the business would expect. The role is a technical role and will look to engage from the successful completion of the POC phase, you will also be expected to handle installations that do not require a POC from start to finish. Also you will be required to work with other departments to implement and maintain all of the products within the M2 Solutions Portfolio. Success will be judged on the technical delivery of the overall solution project from start to finish (where Pre-Sales were not required) or from POC approval where they were.

The Post-Sales Technical Architect will be expected to deliver the proposed solution to meet the customer’s requirements, and work with Pre-Sales, SOP and Project Management to manage, and implement all products from the completion of the POC until the successful close of the project. The Post-Sales Architect will be willing to accept comprehensive handover from the Pre-Sales Technical Architect, and they are expected to work as a team to deliver the project.

This will involve an element of working from M2’s offices as well as with its customers at their respective locations throughout the UK.

Key Responsibilities:

  • Work with the ITPS Post-Sales Manager, Pre-Sales, Sales Order Processing and Project Management team to complete the implementation of at least but not limited to the post proof of concept phase of solution delivery.

  • Expected to understand the need for the business to implement proposed solutions to the highest of standards due to the commercial requirement imposed upon the department.

  • Expected to take ownership of the ITPS workstream and associated assets to co-ordinate and deliver the project in a professional, and knowledgeable manner, and striving to make sure M2 meets initially agreed timescales.

  • Login to the ITPS Requests ticketing system on a daily basis and actively deal with unassigned and outstanding tickets.

  • Produce high quality documentation including but not limited to HL/LL SOW documents, quotations, technical documentation and so on.

  • Ensure all documentation is stored in the document management repository on completion, and any changes are applied to the latest version after checking out, rather than an uncontrolled local copy.

  • Assist with Sales Order Processing to deliver projects that do not require POC from start to finish.

  • When booked by SOP, take ownership and accountability for managing the work to successful completion.

  • Ensure complete and extensive Technical knowledge of all the products within the M2 solutions portfolio.

  • Provide visibility of activities through OneNote, Calendars, and weekly timesheets. Architects will be expected to use the calendar documentation to set out their calendars in a professional and easy to read fashion. You will also be expected to use OneNote in the example notebook format.

  • Ensure that you build strong working relationships with everyone throughout the business, to be professional and courteous at all times.

  • To ensure that you have a current development plan that supports your growth within the IT /Professional services team.

  • Assist CTS where required for complex technical problems within M2 customers.

  • Expected to go above and beyond core requirements to ensure the professional delivery of projects, often travelling and staying away from home.

  • Compliance with all internal and external M2 processes and procedures.

Person specification

Essential skills:

  • Confident and professional communication skills both written and verbal.

  • Proven experience of a strong technical delivery ethic, together with experience of handling pressurized deadline dependent situations.

  • Must have specific knowledge of technologies and products within the Managed Print industry.

  • Excellent internal and external customer focus.

  • Self-motivated, enthusiastic, reliable, personable individual.

  • Must endeavor to maintain product knowledge by self-study and formal training.

  • Commercially aware of how they contribute to the wider business success and where being commercially aware is imperative in the modern IT /Professional Services department.

  • Must be risk aware and understand the strategies for managing risk when fulfilling customer requirements.

  • Able to complete all tasks and objectives assigned within agreed projected and quoted timescales.

  • Full, UK driving license.

Desirable Skills:

  • Project management trained, e.g. Prince2 or Agile accredited.

  • Microsoft certification.

  • Windows Server certification.

Other:

Due to the nature of the role other tasks may be required by the company on an ad hoc basis, some of which may require the Post-Sales Technical Architect to work outside of the hours specified at the beginning of this document

Required skills

  • Canon
  • HP
  • Post-Sales
  • Technical Manuals
  • Ricoh

Application question

Do you have previous experience in a Technical Architect role?

Reference: 34193801

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