Field Service Engineer

Posted 27 October by Zenopa

An exciting opportunity to join a successful scientific company who are experts in the supply of laboratory equipment.

Territory: Wales, Birmingham, Bristol, Oxford (Midlands to M4 corridor)
Laboratory equipment: Ovens, Glass washers, Glass washers, Fume hoods, Incubators, Water Analysis Equipment and Desktop Instruments.

Field based position with occasional travel to the office in Cambridge. You will be expected to provide maintenance, calibrations, fault finding, repairs and testing on a wide range of hand-held and desktop instruments. The training will primarily be provided by existing staff members both at Cambridge and in the field at customer premises (work shadowing). Other instruments and equipment will follow.
Once trained to an adequate level, the person will take on primary responsibility for a range of customer sites across the Midlands.
The person must have a "can do attitude" and be able and willing to attend customer sites and spend some away from home (2-3 night per week but this may be sporadic).

Key Tasks (technical)
Carry out maintenance, calibrations, fault finding, repairs and testing of my client and third party supplied equipment / instruments.
Make reasonable endeavours to identify faults and provide solutions to failed units in order to improve the customer experience.
Attend meetings / training the head office or at other sites as required around the world.
Provide telephone /technical support to customers as and when required.
Provide technical support to the customer support and sales teams as and when required.
Provide basic product training to the customer support and sales teams as and when required.
Act as a technical specialist on a range of products once experienced.

Key Tasks (other)
Complete and issue calibration certificates when required.
Complete all paperwork properly and in a timely and manner including the required administration activities on the business systems including SAP and (when used) Coresuite. This should include the timely closing of all jobs.

The person should have ability / experience of working on customer premises
The person should have experience of electro - mechanical laboratory equipment
The person should have some software application experience

Personal Specifications
Ability to learn how to calibrate and repair a wide range of laboratory equipment
Ability to break problems down into their key component parts and have a "can do" attitude to new problems and new equipment
Excellent organizational and customer skills
Good IT skills
The person must be able to work on their own and be trusted to do the job effectively
The person must be willing to spend some time away from home
The person must be willing to travel long distances across the United Kingdom on an ad-hoc basis
Good spoken and written English
The person should have a clean driving licence

Application questions

Do you hold a driving license?
Are you eligible to live / work within the UK without sponsorship?
Do you have experience servicing ovens, glass washers or fume hoods within a laboratory?
Do you have experience servicing Incubators or water analysis equipment within a laboratory?

Reference: 41256678

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