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Field Installation and Service Engineer

Posted 8 March by South West Recruitment Ltd Ended

Field Installation and Service Engineer x 2 required for regional roles in Essex, Reporting into a regional service manager.

Interviewing now for a March / April 2018 start

My client is a British company that designs, manufactures, sells and services a range of equipment that improves the lives, mobility, and care of individuals. Key products include stair lifts, slings, hoists, and bathing chairs.

Salary £23,000 - £25,000 DOE + £3000 (South Regional Weighting) + Overtime (plenty available at 1.5x or 2x) + call out (circa £5K-£10K on top of basic)

On call is £100 (standby regardless if called out or not) + O/T rate, on call is on a rota basis.

Standard working hours are M-F 8am-5pm

Occasional overnight stays may be required as part of the role (fully paid for etc) and also travel to areas outside of the territory.

Holiday: 22days with the option to buy additional days, Loyalty increase after 3 and 5 years

Company pension scheme + other benefits

Company vehicle provided

Purpose of the Role

  • On-site visits to customers to carry out installation and/or maintenance of all the equipment sold by the company.
  • Maintaining company vehicle and van stock including condition, accuracy, and stock records
  • Liaison with Area Managers regarding the information provided for installations
  • To cover on call rota (out of hours) when required
  • Work will be undertaken in various premises and settings including domestic homes, nursing and care homes, NHS and private hospitals.
  • There may be a necessity to work flexible hours to suit either the client or the business needs.
  • This role comes with a company van so a full, clean UK driving license is a key requirement for this role.

Key Responsibilities

  • Work within the team on a day to day basis performing all service tasks
  • Ensure effective and timely coverage of your appointments and work within the requirements of each Service Level Agreement.
  • Support the management and administration team to deal with escalated service issues quickly and effectively.
  • Work as part of the Service Division to support development and implementation of technical solutions to support the company’s expansion and other initiatives.
  • Will be required to participate in the provision of standby and on call service.
  • Comply with all the requirements of the company staff handbook, vehicle handbook and the company code of conduct.


  • Stair lift experience is highly desirable
  • Experience gained within a similar sector or with similar products is essential
  • Good knowledge of systems within our market to support business needs
  • Excellent ability to troubleshoot problems with an analytical mindset
  • General understanding of office systems including Windows and the Office 365
  • Proven track of experience as a Field Engineer resolving issues and carrying out complex system installations
  • Good communication and 'peopleskills’
  • Excellent time management skills
  • Positive, self-motivating disposition and an ability to use own initiative
  • Able to plan, prioritise and work under pressure and strict deadlines
  • Methodical approach to problems to provide solutions for the business with flexibility
  • Innovative thinker who can turn customer requirements into workable solutions
  • Work will be undertaken in various premises and work may be in any area of the UK.
  • There will be a necessity to work flexible hours to suit either the client or the business needs.

Interviewing now for an immediate start - Telephone interview in the 1st instance

Required skills

  • Equipment Installation
  • Field Installation
  • Field Service Engineering
  • Field Engineer
  • stairlifts

Required skills

  • Equipment Installation
  • Maintenance
  • Field Service Engineer
  • Installation Engineer
  • stairlift

Reference: 34636004

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