Field Engineer – North West London
£excellent + great benefits
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.
Technology at Vodafone
Millions of people interact with Vodafone Technology every day without even realising it. Our products deliver many essential services that critical to the lives of many different people. We connect all sorts of businesses including banks, shops and the media to and critical services such as the emergency services. Our technology and network is the backbone to everything we deliver and without it we wouldn’t have a business. That’s why we’re investing heavily in it and we need talented people to help us deliver the next wave of innovation.
About the role
You will play an integral part of the core Field Services Engineering team, performing Assure and Provisioning activities in support of core network and Vodafone customer solutions.
You will be expected to join an out-of-hours standby (Vodafone terminology) rota.
The purpose of this role is to install, commission and maintain customer solutions to Vodafone standards. Locate and fix complex faults at network and customer sites as part of a team or individually, restoring service within the SLA. You will communicate with internal and external customers and identify opportunities for continuous improvement in providing service to customers and drive forward to resolution and analyse system/platforms management Information from Core Network and customer data and take action to resolve any highlighted issues. You will be working with a range of telecoms test equipment/technologies.
Living in a commutable distance to customer sites in North West London is imperative, due to client SLA’s & the capability to meet urgent escalations.
Ability to work both in a team and on your own efficiently and effectively
Ability to work in a focused manner under pressure to meet tight deadlines
Ability to manage own workload to best meet the demands of the business
Adaptability and the ability to learn new skills quickly
Ability to interrogate/fault find/install routers.
Ability to interact with customers
Field engineer experience
Full driving license
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.