Field Engineer - Telecoms

Posted 19 September by Resolve Recruitment Services Ltd
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Field Engineer, Bristol

Resolve Recruitment are working with one of the leading Telecoms groups who provide a range of solutions to businesses across the UK. Due to growth within the Engineering team, they now seek a Field Engineer to join their established team.

The role;

  • Internal IT Support to all staff/office
  • Otherwise all other responsibilities cover core business of telecommunications Tech Support and installations
  • Application creation and build assistance in line with product strategy
  • Continued maintenance of applications
  • Record notes of customer calls via RPM customer base management system (Synergy)
  • Raise support tickets for customer as and when required for technical support desk
  • Rectify tickets within set timeframes and SLA (Service Level Agreement)
  • Assist with installations of RPM systems to customer premises nationwide when required
  • Assist with customer visits as and when site visit required to rectify ticket
  • Updating of Synergy customer notes/tasks when required
  • Liaise with customer throughout ticket process to ensure customers are kept informed through to resolution
  • It is highly likely you may need to be away from home from time to time whilst supporting installations/faults at customer premises
  • Out of hours and/or overtime may be required from time to time

The person;

  • A true leader and motivator, self-driven & self-motivated, results-oriented
  • has experience of Cat5e cabling, data networks and telephony analogue lines
  • Natural forward planner who critically assesses owns performance
  • Someone with a telecoms networking and cabling background is ideal BUT not essential
  • Either a strong IT Networking, Data networking or CAT Cabling will be considered
  • Some who can spend periods of time away from home for project installations

The rewards;

  • Basic salary of up to £28,000 depending on experience + overtime
  • Van (or expenses) & other company benefits
  • Accommodation, expenses & £25 additional paid for any nights away
  • Other excellent benefits & perks
  • Recognised training, ongoing support and professional qualifications

For more information on this exciting and rewarding Lead Technical Support Engineer career APPLY BELOW

Key:

Lead Technical Support Engineer, CAT Cabling, Networking, cabling, data networking, programming, IT Networking, Bristol

Required skills

  • Networking
  • Bristol
  • programming
  • Field Engineer
  • cabling
  • IT Networking
  • data networking
  • Lead Technical Support Engineer
  • CAT Cabling

Reference: 36146939

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