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Fertility Clinic Manager & Patient Advisor

Posted 13 February by ARC Ltd Ended

Our client, a highly regarded fertility clinic, is looking for a Clinic Manager to join their team in Oxfordshire.

Your role

Your role is to manage the patient journey from start to finish, ensuring that each patient receives an excellent standard of care and customer service throughout.

You will spend time with potential patients, discussing fertility procedures, options and costs, and booking patients in for treatment programmes. You will keep in touch, following up after initial meetings, then ensuring that new patients receive the support they need. Once treatment begins, you will monitor processes to check that patients receive the correct care, and can intervene if any issues occur.

You will manage patient administration, ensuring that records are accurate and up-to-date at all times, and you will ensure that all activities are carried out in line with the clinic’s protocols, and regulatory guidelines.

You will work closely with other key clinical and operational personnel to ensure that processes are streamlined, important information is communicated between departments, and that the clinic provides an exceptional service at all times.

The skills and experience you need to apply

We are looking for someone who is mature, professional, and empathetic. You will excel at customer service, and will be an excellent communicator who takes the time to listen to and understand a patient’s feelings and concerns.

As you will work to targets for converting enquiries into bookings, you will need to have commercial awareness and be driven to meet sales targets, but you must be able to balance this with tact and sensitivity, and the desire to make a positive difference to your patients’ lives.

We are also looking for:

  • Experience dealing with private healthcare patients
  • A thorough understanding of the sensitivity needed to deal with patients undergoing fertility procedures
  • Excellent customer service and communication skills
  • Experience of working towards and hitting sales targets

If you meet all of the above requirements, our client would like to know more about you. Apply with your CV and a covering letter below.

Reference: 33850746

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