Fair Money Advice Casework Support Officer

Posted 5 February by Fair Finance

Fair Money Advice (FMA) is the subsidiary Charity of Fair Finance. We provide quality debt and money advice services to help clients manage their finances and debts; protect their essential services and safeguard their income and priority needs.

Currently, specialist FMA services include emergency debt support for over-indebted individuals; preventative advice to protect individuals from getting into debt, and smart money workshops to improve financial management skills.

Fair Money Advice is expanding its team and is looking for a full time Casework Support Officer. This is an exciting opportunity to join a dynamic team at a pivotal moment in our organisations growth.

You will be someone who enjoys providing a first class and comprehensive support service to a busy client facing team. Your main duties will include dealing with enquiries, responding to client and case correspondence and analysing and interpreting complex information for clients and advisers.

You’ll also enjoy supporting the team in sharing their impact to clients, funders and the wider public through all communication channels. You will need strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team.

This is an important entry level job for someone looking to build skills, experience and knowledge about the money and debt advice sector. The post holder will be part of a small team and need to be a proven self-starter.

Fair Money Advice will provide internal and external training as appropriate. Continued professional development is fundamental to values of Fair Money Advice in building capacity amongst team members.

Salary: £19,100- £22,000 depending on experience

Hours: Full Time, 1 Year Fixed Term Contract

Closing date for applications: Friday 9th February 2018

Application is by CV and covering letter ONLY via our website

Your cover letter should describe why you want to work for Fair Money Advice, and how your experience and skills meet the person profile criteria in the job description.

Required skills

  • Administrative
  • Advice

Reference: 34397803

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