Facilities Manager - Student Experience - training provider - £27-30k pa London

Posted 23 February by Platypus Recruitment

My client, a leading training provider, is seeking an enthusiastic and conscientious individual to join their team, based over 2 sites in London Bridge and Moorgate.

Reports To: Student Experience Manager (London)

Direct Reports: Student Experience Officer (Facilities) x 3 + Student Experience Officer (Maintenance)

Key Stakeholders: Property, Faculty, Student Experience (CBE & Front

Desk), and all students/visitors to London training locations

Primary Objectives:

  • Lead a team of 4 and ensure efficient allocation of Student Experience (Facilities) resource across London
  • Provide all students and visitors with an outstanding impression of facilities
  • Ensure the training locations and the classrooms are prepared for our students in terms of equipment, layout and materials



  • Establish and develop an effective and knowledgeable team
  • Manage a programme of development for employees within the Student Experience Facilities team
  • Ensure the Student Experience Facilities team understand and are engaged with individual, function and business vision and goals
  • Ensure the Student Experience Facilities team are meeting KPI’s and service level agreements in place
  • Ensure early and efficient production of the staff rota, ensuring the required coverage for all London training locations
  • Review team performance regularly, to ensure a quality of service is delivered by the Student Experience Facilities team
  • Ensure all cyclical HR activities are completed including goal setting and performance and development processes
  • Participate in HR activities, including the recruitment process, as required
  • Drive national initiatives such as Building a Brighter Future Centre operations
  • Ensure that the student environment, including all break-out areas, CBE rooms and classrooms, and the shared office space are presentable
  • Ensure resolution of all building related issues such as faulty equipment, lighting, cleanliness etc.
  • Ensure reporting/resolution of any IT problems at the training locations
  • Oversee building or function relocations across London including refurbishments and office reconfigurations
  • Liaise with local contractors such as vending and cleaning to ensure high quality services for students
  • Act as a health & safety representative, including induction and training for new team members
  • Assist with any catering services as required

Course operations

  • Manage material across London including movement and stock reviews, liaising with the Resource Management team
  • Ensure that all course materials are provided as scheduled, in the required room/location
  • Coordinate classroom set-up changes, room moves, and classroom partitions as required
  • Responsible for building opening and closing, where appropriate

The post holder will, in addition, carry out any other duties as are within the scope, spirit and purpose of the job as requested by their line management or senior manager. As business requirements change, the job description will evolve.

Person Specification:

  • Excellent communication skills - both written and verbal
  • Experience of working within a Facilities or Property Management environment
  • Experience of working within a customer focused environment
  • Service driven and quality focused
  • Ability to take ownership and accountability
  • Proactive, personable and a desire to make a difference
  • Ability to work independently and as part of a wider team
  • Ability to work under pressure and manage multiple tasks
  • Experience of managing a team and bringing the best out in others
  • Willing to be flexible and work within the business required hours (37.5hrs pw covering Mon-Fri 8-8 with weekends shifts as the rota dictates)

My client is looking to interview and start this person asap, therefore for immediate consideration, email your CV with a cover letter outlining your suitability for this role via Reed.

Due to high volumes of response, only shortlisted candidates meeting the required criteria will be contacted initially.

Required skills

  • Facilities Management
  • Health Safety
  • Management Experience
  • Property Management
  • Student Administration

Application questions

Do you have 2 years experience within facilities and/or property management?
Do you have an excellent standard of written and spoken English?
Are you required to give more than 1 weeks notice to your current employer?
Have you previously managed a small team, ideally within a training or education environment?
Are you able to work to a rota covering Mon-Fri 8-8 with some weekends?

Reference: 34546652

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