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Facilities Helpdesk

Posted 6 March by Page Personnel Property & Construction Easy Apply Ended

A permanent Facilities Helpdesk role in Wakefield. The role involves logging facilities service requests for a PFI contract, and communicating requests with appropriate response staff.

Client Details

Page Personnel is representing one of the world's foremost facilities management support companies, operating in the public & private sectors in the UK and internationally. This FTSE 250 organisation has a gross revenue of over £3 billion, and a workforce of over 80,000 worldwide.


Responsibilities of the role include:

  • Being the main point of contact for the client regarding service desk issues covering 3 sites in West Yorkshire
  • To receive and log service requests
  • To allocate any requests in a timely manner
  • To monitor and update all service desk requests and take appropriate action to ensure procedures and policies are adhered to
  • Carrying out general administration duties
  • Being able to work 12 hour shifts, 7am-7pm, 4 days on 4 days off, then 7pm-7am 4 days on 4 days off


Candidates wishing to apply to the role should have:

  • Previously worked in a similar role (essential)
  • Excellent customer service skills (essential)
  • Good knowledge of FM (essential)
  • Previously used a CAFM based system or similar (desirable)
  • The ability to work 12 hour shifts, 7am-7pm, 4 days on 4 days off, then 7pm-7am 4 days on 4 days off

Job Offer

The successful candidate will receive a permanent role + 17,000-19,000 annual salary + FTSE 250 organisation + reputable PFI contract + parking.

Required skills

  • wakefield yorkshire facilities coordinator helpdesk fm pfi contracts

Reference: 34618735

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