Facilities Coordinator - Global Tech Giant 28k CITY
Responsible for all FM services relating our offices, and will act as the single point of contact for those building users. The role will be the face of FM / "one stop shop" for the client and all floor users
Focus will be given to operational responsibility for the delivery of facilities services within the onsite buildings to ensure that all services are delivered in a confident and an efficient manner. The individual will ensure offices operate as smoothly as possible, so client employees are not distracted from their own work by having to deal with premises and building related issues.
To provide a positive, professional and seamless link between the various supply partners
Be at the forefront of customer relationships in the site/s
Ownership and proactive management of the conference rooms and associated services
Responsible for FM standards and delivery through KPI's/SLA's
Maintain regular contact with client and building occupants by developing business relationships.
Monitor customer perception and satisfaction through CSAT.
Undertake co-ordination of ad hoc project work and events.
Focus on effective Purchase Order management
Ensure the timely delivery of information for monthly reports.
Aid the implementation of effective communication processes across the FM team.
To maintain good working knowledge of contract scope.
Undertake small projects for the site
Health & Safety
Undertake regular Health & safety inspections, Audits and Housekeeping Tours
Compliance to BS 14001, 18000
Review RAMS for all work on site
Participate in incident management
Undertake risk assessments and accident Investigations and implement subsequent action plans
Ensure H&S and Enviromental standards are met
Maintain a good working knowledge of relevant Health & Safety legislation
Systems & Procedures
Monitoring Helpdesk and reporting systems to ensure SR/ PPM compliance to KPI’s
Co-ordination of internal office systems and data management.
Relevant experience in a similar facilities role or customer service environment
Good H&S knowledge
Excellent communication and influencing skills.
PC literate i.e. Microsoft systems.
Willingness to learn new systems and procedures
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