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Facilities Coordinator - Global Tech Giant 28k CITY

Facilities Coordinator - Global Tech Giant 28k CITY

Posted 17 January by Tribus Consulting Ltd
Easy Apply Ended

Purpose:

Responsible for all FM services relating our offices, and will act as the single point of contact for those building users. The role will be the face of FM / "one stop shop" for the client and all floor users

Focus will be given to operational responsibility for the delivery of facilities services within the onsite buildings to ensure that all services are delivered in a confident and an efficient manner. The individual will ensure offices operate as smoothly as possible, so client employees are not distracted from their own work by having to deal with premises and building related issues.

Key Accountabilities:

To provide a positive, professional and seamless link between the various supply partners

Be at the forefront of customer relationships in the site/s

Ownership and proactive management of the conference rooms and associated services

Responsible for FM standards and delivery through KPI's/SLA's

Maintain regular contact with client and building occupants by developing business relationships.

Monitor customer perception and satisfaction through CSAT.

Undertake co-ordination of ad hoc project work and events.

Focus on effective Purchase Order management

Ensure the timely delivery of information for monthly reports.

Aid the implementation of effective communication processes across the FM team.

To maintain good working knowledge of contract scope.

Undertake small projects for the site

Health & Safety

Undertake regular Health & safety inspections, Audits and Housekeeping Tours

Compliance to BS 14001, 18000

Review RAMS for all work on site

Participate in incident management

Undertake risk assessments and accident Investigations and implement subsequent action plans

Ensure H&S and Enviromental standards are met

Maintain a good working knowledge of relevant Health & Safety legislation

Systems & Procedures

Monitoring Helpdesk and reporting systems to ensure SR/ PPM compliance to KPI’s

Co-ordination of internal office systems and data management.

Personal Experience/Qualifications/Skills

Relevant experience in a similar facilities role or customer service environment

Good H&S knowledge

Excellent communication and influencing skills.

PC literate i.e. Microsoft systems.

Customer focused.

Willingness to learn new systems and procedures

Reference: 39757755

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