Facilities Call Centre Advisor

Posted 15 August by Manpower
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An exciting opportunity has arisen to join a leading utilities supplier as an Administrator Assistant, our client is currently seeking a Contact Centre Agent based in Hinckley, Leicester L10 0NA. This is a full-time contract paying £16815, equivalent to £8.30 per hour, working a 37.5 hour week. Working between the hours of 08.00 am to 18.00pm Monday to Friday

Duties and Activities:

Liaising with Customers via email and phone.

Updating reports and trackers using spreadsheets and customer systems

Resolve enquiries/complaints from both internal and external parties, providing a written or telephone response as appropriate.

Liaise with field based staff and stakeholders in resolving customer enquiries and complaints.

Interrogate systems to provide job history to be used by stakeholders, enabling decisions to be made for complaints/enquiries

Assist in the delivery of training of new staff where appropriate to ensure consistency of approach and compliance with standard processes and procedures.

Actively demonstrate and promote the Company Values, and positively contribute to a customer focused approach

Supporting the team with AdHoc requests.

Key Interfaces

Emergency, Repair and Streetworks processes including field-based engineers, Supervisors, Network Engineers and Managers.

Customers

Performance and Assurance Team.

Household Sales team.

Non Std Sales team.

Central customer team.

Skills and Experience:

Excellent customer service skills with a passion to go above and beyond

Proficient in the use of office applications including Microsoft Office

Ability to extract and present information from spreadsheets with some data analysis.

Methodical, tenacious and analytical

Plan your own workload

Balance conflicting priorities

Problem solving skills.

Confident and capable of building and maintaining working relationships outside of team

Strong communicative skills both verbally and in written form, showing a good level of numeracy and verbal reasoning.

Reference: 38694208

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