18.2k plus S/C plus Paid Overtime
Position: F&B Supervisor
Department: Conferencing and Events
Reports to: C&E Operations Manager
§Under the supervision of the C&E Operations Manager, take responsibility for the management and performance of the department.
§Maintain a current and thorough knowledge of all M&E systems
§Supervise the implementation of M&E standards and procedures.
§Ensure guest focused service is delivered at all times
§Engage in positive communication in your department and externally
§Establish and instruct team members in security and Health & Safety procedures.
§Ensure all team members are fully trained in on job skills and support their personal development/career paths
§Assist with the preparation of efficient departmental work schedules in line with productivity efficiency ratios model
§Ensure timesheets are completed and accurately submitted by required deadlines
§Supervises the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
•Comply with hotel rules and regulations and provisions contained in the employment handbook.
•Comply with company grooming and uniform standards.
•Comply with timekeeping and attendance policies.
•Actively participate in training and development programmes and maximise opportunities for self development.
•Contribute to C&E Departmental Meetings
•Comply with the company corporate code of conduct at all times.
•Familiarise yourself with our core values which link to the desired behaviours that we expect all our employees to display.
•Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
·Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
§Lead your team in delivering service attributes in line with Service Behaviours and company standards to include:-
ØBeing attentive to guests
ØAccurately and promptly fulfilling guest requests
ØUnderstanding and anticipating guest needs
ØMaintaining and develop a high level of knowledge which will enhance the guest experience
ØTaking appropriate action to resolve and log all guest complaints during each shift in line with best practice.
§Extend these service attributes to all internal customers.
§Ensure the department is prepared for the opening and closing of the shift in line with Company SOPs
§Promote the hotel products and services at every opportunity
§Understand the Winning Metrics, Venue Verdict and Heartbeat score, cascade results to the team and action plan and coachto continuously improve results
§Ensure all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety are implemented and adhered to in line with Company policy and hotel procedures
§Supervise the maintenance of all service equipment following hotel schedules and report any failures via hotel reporting procedures
§Understand the emergency and evacuation procedures within your hotel and be competent within your areas of responsibility
§Ensure all security incidents, accidents and near misses are recorded and reported in line with Company policy/legal requirements
§Ensure all COSHH and general risk assessments are completed as required in line with Company SOPs
§Proactively pursue all corporate social responsibility initiatives in line with Company policy; including environmental and community projects
§Ensure Company IT and Social Media Policies are complied with
Perform other duties as assigned; including Duty Manager for the hotel