Homebased (37 hours per week)
Salary - £27,943 to £34,580 plus car allowance
NCFE, one of the UK’s fastest growing, most innovative qualification awarding organisations, is looking for 2x External Quality Assurers to quality assure the qualifications of our CACHE brand.
As an External Quality Assurer you will support centres in your geographical area mentioned below, so it’s important that you live in one of the regions the role is being advertised for.
Area one - Derbyshire, Nottinghamshire, Lincolnshire
Area two - Devon, Cornwall, Somerset, Avon, Gloucestershire, Wiltshire and it would be an advantage if you can speak Welsh
A bit about the job…
As an External Quality Assurer (EQA) you’ll effectively manage the performance of centres in your allocated region and ensure it is audited to support regulatory compliance and maximise learner achievement. The main duties and responsibilities of the role are;
Carry out approval visits to potential customers in your geographical location.
Visit your allocated customers according to a planned programme based on risk profiles.
Audit the customer learner management process and procedures to ensure it conforms to agreed service level agreements.
Assess and evaluate the effectiveness of the interaction with CACHE and the customer.
Make any recommendations and action plans for any necessary improvements to ensure conformance of service level agreements.
Following a meeting at the end of each visit formally document and report findings.
Provide support, guidance and training to centres in order for them to achieve the operational requirements.
A bit about you…
Qualification in Quality Management/Assurance.
Experience of undertaking quality assurance in a regulated environment.
Experience in customer relationship management in a business to business environment.
Knowledge of quality assurance processes.
Ability to present views with authority in a collaborative manner.
Ability to use standard Microsoft packages.
Ability to use Microsoft CRM for data entry and visit preparation purposes.
Ability to analyse and interpret data to produce meaningful reports.
Full driving licence.
A bit about us…
NCFE is passionate about developing and certificating technical and professional qualifications in the UK and internationally. Last year over 340,000 learners from over 2,000 colleges, schools and training organisations chose us to help move their careers forward.
We are ambitious and acquired CACHE (Council for Awards in Care, Health and Education) to extend our portfolio of qualifications in the Care, Education and Health sectors.
As well as being a registered charity, regulated by Ofqual, Qualifications Wales and the Council for Curriculum, Examinations and Assessment (CCEA Regulation), we’re also a Gold standard Investor in People, a Sunday Times Top 100 company to work for and the winner of numerous independent customer and business awards.
To achieve the ambitious levels of organisational performance that we’re striving for, we have high expectations of each and every one of our talented colleagues. Our culture is focused on results and we like our colleagues to work smart and have real pride in the outcomes they achieve. 'Be the best’ is one of our core values and our colleagues should exhibit this confidence and dedication to reaching our goals.
NCFE is growing and this is a great time to be joining us. We’re committed to training and developing our colleagues and encouraging them to reach their full potential. We offer a competitive salary and benefits package including a generous holiday allowance, pension, childcare voucher scheme and private healthcare scheme.
Interested? Here’s what you need to know…
If you think you have the skills to become an External Quality Assurer at NCFE, we’d love to hear from you! Apply to online with your current CV and a covering letter detailing the skills and relevant work experience which makes you suitable for the role.
The closing date for this vacancy is 9 February 2018
Interviews will be held on 20 February 2018
CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE.
- Customer Service
- Quality Assurance
- Quality Management
- Microsoft CRM
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