For: , Heathrow area £28K
Monday to Friday 9am - 6pm
To work within the Export Operations team, to complete shipments from start to finish ensuring excellent customer service at all times.
Customs simplifications/security and safety.
Arrange shipments as per customer instructions following customer SOP
Liaise with Overseas offices
Respond to Customer requests within a timely fashion (15 mins max for AOGs)
Ensure all shipments are entered on our Company systems.
Ensure Customs entries are completed correctly as per instructions received from customer in writing.
Arrange Hand carries for AOG shipments as and when required.
Arrange third party collections and deliveries liaising with B&H Transport department.
Monitor shipments and update all tracking information in the B&H systems.
Handle Warehouse Inventory dispatches within the specified deadlines.
Raise invoices to customer within agreed KPI
Answer telephone calls in a polite and timely manner (within 3 rings).
Ensure quotations are responded to in a timely fashion dependent on customer requirements (KPI is 30 minutes).
Complete all quotations through BoxTop, follow up and when customer gives the green light converted into a live job.
Person / Experience Required
Customer focussed with excellent attention to detail.
A sound knowledge of Export processes.
Excellent customer service skills.
Proven industry experience.
Solid background in UK Customs law and procedures.
Sound knowledge of Word, PP, Excel. Project management software an advantage.
Dangerous Goods Compliant an advantage.
Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.