First point of contact for product queries and sales ordering
Responsible for the timely, efficient and accurate processing and input of sales orders received from overseas customers, supplying customers with order confirmation, progress updates and ensuring promised delivery times are attained
Responsible for liaising with customer service colleagues, finance, sales, marketing, logistics and operations department in connection with customers queries, ensuring orders are packed to requirements with all required documentation
Responsible for liaising with the sales team regarding identifying new sales opportunities/sales leads
Responsible for liasing with internal suppliers regarding delivery dates
Responsible for providing price quotations (establish FOB and CIF calculations and ensure shipping and banking charges are reflected in the invoiced sale), keeping accurate sales records and supplying product information, both internally and to customers
Liaise with purchasing administration to obtain quotations where required to provide ad-hoc package quotations
Respond promptly to technical and commercial queries, providing relevant technical information and samples
Completion of banking documents (letters of credit) and cash against documents where required
Responsible for dealing with difficult customers or more complex orders and with non-routine enquiries, ensuring customer enquiries are promptly resolved
To propose customer returns and action required credit notes associated with these returns.
Ensures that Company Health and Safety procedures and regulations are adhered to and maintained are aware of their responsibilities.
Complies with all company Environmental and Waste Policies and procedures.
Participate in special projects as required.
Knowledge, Skills & Experience
Good standard of education to GCSE/A Level obtaining grade C or above in Maths.
Fluency in French & Spanish
Ability to demonstrate accuracy, attention to detail, numeracy and ability to prioritise effectively.
Understanding of the sales process by having gained experience in a customer service role
Ability to use own initiative by identifying potential opportunities or issues and recommending practical solutions.
Excellent computer skills and experience with Microsoft Office applications.
Meet deadlines and achieve targets in a timely manner.
Ability to work effectively as part of a team.
Excellent communication skills demonstrated when interacting with both internal and external customers.
Demonstrates technical knowledge and an ability to advise customers ensuring their confidence in the brand/level of service
Ability to respond positively and proactively to change.
Effective critical thinking skills.
Computer literate in SAP and Microsoft Office/Outlook
Maintains a Customer Focus - Demonstrating exceptional service to both internal and external customers giving high priority to understanding and satisfying the customer.
Takes Ownership - Demonstrates a continuous drive to achieve superior results and takes responsibility for those results.
Is a Team Player - Has the ability to collaborate effectively with others to achieve common goals. Recognises situations in which team members need to work together to solve work task at hand.
Uses Sound Judgement / Integrity - Takes action that is well-reasoned, which represents the best interest of the business.
Achieves Quality Results - Flawlessly executes on objectives to ensure the long-term success of the organisation
Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
- Sales Support
- Sales Admin
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