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Export Documentation Clerk

Posted 5 January by Xcel Recruit Ended

Our client provides ocean freight logistics services for their customers. They are now looking for an Export Documentation Clerk to join their team.

General Purpose of Position

To work within the LCL department to provide the highest level of Customer Service in the industry through preparation of prompt and accurate documentation for all destinations. Maintaining a high degree of professional communication skills.

Essential Duties & Responsibilities

  • Create Bills of Lading and ensure the following:

  • Correct profiles are chosen or created for all parties required for the bill of lading.

  • Bill of Lading is in compliance with the master submitted by the shipper/forwarder.

  • Complete amendments to bills of lading immediately

  • Ensure all related charges are protected on the bill of lading and proper cost accounts are set up for each( e.g. truck bills, forwarder’s disbursements, insurance certificates)

  • Proactively solicit required documentation from shippers so as to achieve goals of 100% complete courier/ email attachments.

  • Check GRC confirmation report on a daily basis and act upon any comments.

  • Prepare and maintain vessel files

  • Double check container and seal numbers and load manifests where provided

  • Dispatch to the steamship line accurate master manifests and export declarations within 3 working days of the vessel departure. Check Line Bill matches our instruction.

  • Dispatch documentation to the clients within 2 working days of vessel sailing. Preferably same day or 1 day after sailing.

  • Shipped on board confirmations received in writing from the shipping line along with vessel rate of exchange. To be sent to clients same day.

  • Issue client/ agent invoices.

  • Pre-alert to destination to arrive no later than 5 working days before ETA

  • Files to be returned to Operations to allow closing within 4 working days of sailing

  • Reply to emails in a timely manner - 1 hour turn-around is our goal.

  • Report any and all service failure or irregularities to manager

  • Maintain clean, organized working area

  • Assist customers/agents with questions, complaints, requests or track and trace.

  • Maintain accurate and timely communication and responses to all parties, (i.e. internally within your local facility, other offices or agents in the UK and overseas).

  • Complete task and projects as assigned by management.

Reference: 34152926

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