Our client is a leading manufacturer and distributor in the South West, looking to appoint an Export CSA, speaking French.
The role is part of the Export Customer Services Team, responsible for processing orders via telephone / fax / e-mail and dealing with customer queries resulting from orders and collecting documentary requirements for the Export market.
The key responsibilities are:
Receiving and transferring telephone calls in the relevant language, ensuring all calls are dealt with in a friendly and professional manner.
Processing orders received via telephone, fax and email onto the Sage telesales system, ensuring the customer details and ordered products are accurately entered and acknowledgements of orders are sent to customers.
Responding to and solving customer problems / queries / complaints, accurately detailing all communication and activity on the SalesLogix system.
What you get in return
Our client offers a competitive salary and benefits including a contributory pension scheme, staff discounts, childcare vouchers, accident insurance and death in service cover.
In addition there is structured training and the potential for career progression within their rapidly growing dynamic company.
Be able to speak fluent English and French.
Be proficient in formal writing skills in English and French.
Possess excellent communication skills with a confident, pleasant telephone manner.
Have a knowledge/understanding of export documentation (desirable).
Have accurate keyboard skills and experience of data entry.
Have proven customer service / sales order processing experience.
Be IT literate with good MS Office skills; training will be given as necessary.
Have the ability to work to set standards and procedures.
Be educated to a good standard - A` levels or equivalent. Basic mathematical ability essential.
Be able to distinguish colour ranges.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
- Export Customer Services Advisor
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